Privacy Policy

Who we are

NORTHEASTERN INSURANCE AGENCY INC, doing business as Northeastern Insurance Agency, is an insurance agency located at 743 Broadway, Everett, MA 02149, United States.

Information you choose to share

When you contact us by phone, by email, through Instagram or in person, you may share information such as your name, your contact details and any details you decide to tell us about your insurance needs.

You decide what to share. We only receive this information because you choose to send it to us.

Information processed automatically

Like almost every website, this site is delivered by hosting and content delivery infrastructure that processes standard technical logs as part of normal operation and security. These logs can include your IP address, browser and device characteristics, the date and time of access and the pages requested.

This processing is performed by our hosting provider, Netlify, to serve the website and protect it against abuse.

What this website does not do

This website currently has no contact form.

It does not use analytics tools, advertising pixels, tag managers or embedded chat.

It does not set advertising cookies and does not use cookies to track you.

Your language preference is reflected only in the page address (for example /en, /pt or /es) and is not stored on your device.

We do not sell personal information, we do not rent it and we do not share it for third-party marketing. We do not build advertising profiles of visitors.

How we use information

We use the information you send us to respond to your requests, to provide the service you asked for, to protect this website and our operations, and to comply with legal obligations that apply to us.

Service providers

We rely on service providers to operate this website and our communications: Netlify provides hosting and content delivery for the site, and Google Workspace provides the infrastructure for our business email. These providers process data on our behalf to deliver their services.

Communications via WhatsApp and our business systems

Separately from this website, Northeastern Insurance Agency communicates with clients through official messaging channels, including WhatsApp, using the WhatsApp Business Platform provided by Meta. These conversations are managed through an authorized internal business application used by our team.

When you message us on WhatsApp, we process the information you choose to send: the phone number you use, the name you provide, the content of your messages, including any images, audio or documents you decide to share, and the technical message details needed to deliver the conversation, such as timestamps and delivery status.

We use this information to respond to you, to provide the insurance services you request and to keep a record of our communication as part of our normal operations and the legal obligations that apply to us.

These communications are processed through the WhatsApp Business Platform and stored in secure cloud infrastructure operated by service providers acting on our behalf. WhatsApp itself is operated by Meta, and your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy.

The retention practices, security measures and rights described in this policy apply equally to these communications. To make a request about information from WhatsApp conversations, including deletion, use the contact channel in the contact section below or visit our data deletion page.

External links

This website links to external services such as Instagram and Google Maps. When you follow those links, the privacy practices of those services apply. We recommend reviewing their policies.

Retention

We keep information only for as long as it is needed to respond to you, to provide the service you requested, to protect our operations and to meet legal obligations. When it is no longer needed, it is deleted or anonymized.

Security

We take reasonable administrative and technical measures to protect the information we handle. No method of transmission or storage is completely secure, so we cannot promise absolute security.

Your choices and requests

You may ask us to access, correct or delete information you have sent us. To make a request, write to the email address in the contact section below. We will respond within a reasonable time.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has sent us personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Updates are published on this page with a new date at the top.

Contact

Questions about this Privacy Policy, or requests about your information, can be directed to: